Women’s Risk-Taking Behaviour during COVID-19 Pandemic: Will Work–Family Enrichment and Work Satisfaction Prevent Turnover Intention?

The COVID-19 pandemic has impacted all employment conditions as working during the
pandemic is a risk to employees’ health. This study investigates women’s intentions to leave their
job during times of crisis. However, opportunities for job selection were quite limited, and there
are better ways to deal with job insecurity than leaving an organisation. The questionnaires were
tested on valid data from 593 female employees of four-star hotels, and structural equation modelling
(SEM) was employed. Cultural characteristics and the macroenvironment in Indonesian society cause
different practices for women to achieve work–family enrichment, job satisfaction, and turnover
intention than in developed Western cultures. Female employees will not be inclined to leave their
job even though they are not satisfied. Moreover, work–family enrichment has an essential role in
enhancing work satisfaction because it can improve women’s quality of life. Work–family enrichment
was also found to reduce the intention of women to leave an organisation. However, work–family
enrichment has a more substantial influence on intensifying work satisfaction than on deflating the
choice to quit during a crisis. Therefore, the research findings revealed that work–family enrichment
is essential in improving work satisfaction, increasing employees’ likelihood of remaining in the
organisation. This study contributes to filling the research gap within work–family enrichment by
digging into the practical lessons of women’s work behaviour in the service sector, specifically in the
hotel industry