Aristana, I Nengah and Arsawan, I Wayan Edi and Rustiarini, Ni Wayan (2022) Employee Loyalty during Slowdown of Covid 19: Does Satisfaction and Trust Matter? International Journal of Tourism Cities, 8 (1). pp. 223-243. ISSN 2056-5607
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Abstract
Purpose
This research aims to test employee loyalty in the hotel industry, particularly during the Covid-19 pandemic. This study examines the relationship between leader support in building job satisfaction, trust and employee loyalty. Also, this research aims to test and explain the role of satisfaction and trust as mediator variables.
Design/methodology/approach
This research used a quantitative design by distributing questionnaires to 206 employees of the 97 hotels in Bali, Indonesia, particularly during pandemic Covid-19. The research data were then analyzed by using WarpPLS software.
Findings
The results revealed that leader support did not have a significant effect on loyalty. Satisfaction and trust act as double mediators in leaders’ support and loyalty relationships.
Research limitations/implications
Employees need leaders’ support to remain loyal to their organization in a slowdown situation due to the Covid-19 pandemic and its various challenges.
Originality/value
Research on the effects of the Covid-19 pandemic on various sectors has been comprehensive. However, the research that invests in employee loyalty in the hospitality industry is still rare. This study analyzes the loyalty of hotel employees, particularly when the tourism sector is experiencing a slowdown. This study also examines the role of trust and satisfaction as mediating relationships between leaders’ support and loyalty, which have not been widely analyzed in previous studies.
Item Type: | Article |
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Additional Information: | BK-NAristana01 |
Uncontrolled Keywords: | Employee Satisfaction, leader support, trust and employee loyalty |
Subjects: | F. EKONOMI DAN BISNIS > Ekonomi Manajemen > Kepuasan Kerja F. EKONOMI DAN BISNIS > Ekonomi Manajemen > Sumber Daya Manusia |
Depositing User: | kadek gandarini |
Date Deposited: | 08 Jun 2023 05:47 |
Last Modified: | 03 Jul 2023 01:58 |
URI: | http://eprints.unmas.ac.id/id/eprint/3537 |